Hi forum,

I have two questions.

1. I would like to have to ability to change the 'channel' field while using ticket-peek, how can I determine which fields appear there?

I was able to add a new field, but I'm unable to see a way to add channel.

We need this, for example, for when a customer sends us an email and we need to convert it into a phone call and call the customer.

Attached is a picture showing what I'm talking about

2. Can I have two different signatures and then switch between them while answering a ticket (same department)? We have customers email us in two different languages and we need to switch between the signature language depending on the ticket. How can I add another signature without having one for a different department?

Thanks in advanced!