Hi Zoho Support,

Zoho Client Portal

Issue # 1 - We would like to sort the ordering from the image above. Is there a way to sort it?

Issue # 2 - For the CC feature, it will only allow to include 1 person in loop. We would like to add multiple emails in the CC.

Zoho Desk Support

Issue # 1 - Same as Issue # 2 for (Zoho Client Portal). This was previously discuss with one of your colleagues "Re:[## 24706324 ##]  Ticket Layout CC Field"

I understand that once tickets are created, we will be able to include additional people in the loop. However, it has been a common practice for us to include multiple client's admin in the CC field in the conversation within the ticket. Kindly feedback to your technical team on enhancing the CC field to accept multiple addresses.