Email import to Zoho from Outlook Plug-In

Email import to Zoho from Outlook Plug-In

Hello,
 
We are evaluating Zoho and the Outlook Plug-in is a must.
 
When I select the email to be sent to Zoho, if one of the recipients is an Exchange user, it will import the contact as the following:
 
   name: "/o"
   email: "/o"
 
How can I fix this?
 
Also, how can I import multiple emails at once?  It seems that I cannot select several emails and click on the "Add email to Zoho CRM"...
 
Thx!