We just upgraded our account to the Enterprise account and now can't get any help from anyone at Zoho. I'm very frustrated!!

The main reason we upgraded our account was to access your pre-made email templates as shown here: http://www.zoho.com/campaigns/campaign-editor.html. It says, "You do not require HTML or web design skills to build your email templates. The drag-and-drop editor makes it easy for you to design newsletters that suit your need."

So far we've found this completely untrue. We have searched the Zoho website, left messages (since no one answers) and all we can find is a place for us to write our own templates using HTML!!!!!! 

If we don't hear back from someone soon we will be forced to close our account with you and find another CRM that offers actual customer service AND actually offers the services they advertise!