Error "4102":"You don't have account in Zoho CRM"

Error "4102":"You don't have account in Zoho CRM"

I am writing a custom function in Zoho CRM for the Accounts module.
The problem is that everytime I try to get the records of the module I get the error {"4102":"You don't have account in Zoho CRM"}.

The source code of my personalized function is:
  1. void CopyAccountsDescription ()
    records = zoho.crm.getRecords(("Accounts") ) ; 
    Info records;
When I tried to execute it, I get the error {"4102":"You don't have account in Zoho CRM"}.

Also, I am very disappointed with the Zoho support, because it closes the ticket several times, without solving the problem, even without giving an answer.

Can anyone help me?