Help with submitting a Support Ticket for Zoho Mail

Help with submitting a Support Ticket for Zoho Mail

Hi,

I am a paying customer of Zoho Mail. I have a problem and need someone to help me. So I want to submit a Ticket to  Support.

However, when I click on Help, I arrive at Help Center and the closest option to submitting a ticket is "Customer Self-Service Portal. Okay. I click and arrive at "Welcome to Zoho Customer Support". This looks promising. But that is the only time the word Support comes up.

But all I can do is "Submit a Request".  I don't have a request, I need HELP   as in "Support!!!!". There is a difference between a Request and (support) Ticket, you know.  

The options under "classification" when clicking are

- None (wherever that will route my mail to I don't know)
- Feature
- Bug
- Enchancement ( WHAT?)
- Other

Nowhere is the option to select Support - as in "I need help".

Bad enough that I need help at all but not finding an easy way to submit a support ticket is extremely poor customer service. And no, I don't want to post the question in the forum and no, I don't want to give you a call and I don't want you to call me either.

So, where to I write to when I need help with the Groups feature in our Mail account?

Thanks
Margeaux

    • Sticky Posts

    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically

    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your

    • 📣 📣 ZUG Meetups India - Explore Hybrid Workspaces using Zoho Workplace - Meet and Learn! 🧑🏽‍💻🧑🏽‍💻

      We are excited to announce the User Community initiative to meet you all in person and help you explore the need of the hour - Hybrid Workspaces using Zoho Workplace. We aim to help you to setup your Digital Workplace effectively so that your employees

    • Announcing Zoho Mail - Inactive user Policy

      Dear Zoho Mail users, Thanks to all of you for your continuous support.  We have recently started implementing the Inactive User Policy, for Zoho Mail.  A user is considered as inactive, if the user has not logged in to the Zoho mail account for a period of more than 120 days. The login through POP, IMAP and Active Sync are all taken into account for tracking the period of inactivity.  Whoever received the communication need not panic, as we have just communicated our policy to all the users.  To