Hi,

We've been using Zoho Desk with a workaround for the 1 contact = 1 account limitation by using dummy contacts (email). Because of these, users tend to send an email to these dummy emails, which causes a bounceback email in Zoho saying it was undelivered. 

Is it possible to just add this notification to the log or history of the ticket instead of creating a new ticket? It has become troublesome for us which is unfortunately something we can't avoid unless the limitation is fixed. Thank you.

Regards, 

Jordanne