Hi All, 

We are very new to Zoho Desk and I am just wondering if someone can give us some directions with the Set Up Zoho desk. 

So we have an "admission department" within our organization where we help students to get admission at Canadian Colleges or Universities. 

Within the admission Department, we have three teams.

1. Document Assessment team (2 team members)
2. Application Team (2 team members)
3. Post Application Team (2 team members)

Whenever a new ticket (Email Channel) is created, the ticket will initially go to the 1. Document assessment team and once they get the work done, it will move to 2. Application Team and after they complete the task, it will eventually go to last team 3. Post Application Team.

My question is, should we create one department and create three teams within that department.

or should we create a different department for each team and move the ticket to the next department when the first department completes the task. 


What would be the pro and cons of using both setups!

I would really appreciate it if you can give your feedback to us!

Thank you!