Hi everyone,

I’m currently setting up our Knowledge Base in Zoho Desk, and I’d like all members of my team to have the ability to edit articles created by me, as well as other articles within the Knowledge Base. I've tried adjusting roles and permissions under Security settings, but I’m still unable to grant editing access to other users.

Could someone guide me through the steps or let me know if there's an additional setting I might have overlooked?

Thanks in advance,