We are a school system with 8 different local school buildings. All of our teachers/customers access the help center by signing in and are registered. I'm trying to find a way other than having a department form drop-down box to have their tickets show up to their respective buildings/department.

The reasoning behind this is that we have to physically visit these buildings as our tickets are for broken equipment, and I need to know where I am going. (Building 1, 2, 3, etc)

Example

Math teacher in building 5 says their keyboard is bad. They put a ticket in.

Science teacher in building 3 says they dropped their laptop and cracked the screen. They put a ticket in.

When I get ready to visit building 5 I can see I'm going to need a keyboard and not a laptop.

Another example is the first day of school and 100 tickets flood in. We give each agent a building to visit and they need to sort teachers/customers by building/department.