How to setup an abandonment journey in MarketingHub with Leads and Contacts from the CRM?

How to setup an abandonment journey in MarketingHub with Leads and Contacts from the CRM?

Hi,

I would like to setup an abandonment journey in my website. I would like to send an email to users that have reached the reservation page and then abandon. In order to that, I want to pull the Leads from the CRM, and I don't want to create or use the Zoho forms (we already have our own forms in our website).

I have the suspicion that I will not be allowed to do that, and that I can only contact those Leads coming from the Zoho forms. Can anyone confirm this?

If that is not possible with MarketingHub, anyone knows if I can do it through the Automation Workflows in Zoho Campaigns (pulling Leads from the CRM).

I would appreciate very much your help.

Thanks
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