I AM THREATENED WITH ACCOUNT DOWNGRADE AND I CAN'T PAY INVOICE 'COZ I DIDN'T GET ONE

I AM THREATENED WITH ACCOUNT DOWNGRADE AND I CAN'T PAY INVOICE 'COZ I DIDN'T GET ONE

Please, read thread https://help.zoho.com/portal/en/community/topic/does-anybody-at-zoho-reads-emails.

PLEASE SEND ME PROPER INVOICE FOR 2014.

Gosh, I hope someone at ZOHO reads before answering.