I followed instructions given to me on chat,  but I still cant get it right...

I dont get email  alerts when someone adds a new task but I do if they reply.

If I reply to a customers ticket, I get an alert telling me that THEY updated it?  (and Im assuming they do)

Im not the most technical of people, so is there a way I can get someone from Zoho to log onto my account and help me achieve the best / standard setup?

Many thanks

John