Import data with zoho IDs

Import data with zoho IDs

Hello,

I want to import data to desk (create tickets) and have some problems.

Problem 1
In my file I have the specific ID for the related ticket data:
  1. Contact
  2. Owner
  3. Asignee
  4. ...
How can I use the ID?

Problem 2
I need a specific creation time, how can I import this?

Problem 3
I know there is a data migration team, but I need to do the import to a specific time - so when I contact support, no exact processing time can be guaranteed.
Therefore this option is unusable...

Regards,
Sven