Import User from CRM N/A

Import User from CRM N/A

I'm trying to get our company all onto Zoho mail, but when I go to the Import from CRM screen I get the exact problem described here for one of our users. However, I talked to the user and she says she has deleted the organization. Its for the user h****@4********e.com. Did the organization really get deleted, or is something else going on?