Important announcement: IPv6 support in Inbound gateway

Important announcement: IPv6 support in Inbound gateway

Greetings from Zoho Mail team. 

We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. 

This post mainly addresses the admins who have configured inbound gateway for their organisation. 

As a part of the changes related to IPv6 support, you can now configure IPv6 IP addresses in the incoming gateway besides the IPv4 IP addresses that you have already configured. This will ensure that you start receiving the routed emails via the newly added IPv6 range of IP addresses. 

Steps to add IPv6 IP address in the Inbound gateway: 
  1. Log in to Zoho Mail Admin Console as administrator
  2. Navigate to Mail Settings in the left pane and go to Inbound Gateway under Email Routing.
  3. On the Inbound Gateway section, enter the IP address and select the subnet mask.

  4. Once done, click the + icon. 
This will save the entire new set of IPv6 IP addresses as a part of your inbound gateway. You can now start receiving the routed emails via the newly added IPv6 range of IP addresses. Check out our detailed help page for more details. 

Feel free to write to us at support@zohomail.com for further clarification. 


    • Sticky Posts

    • Important update! Re-authentication mandated for sensitive admin operations in Admin Console.

      Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performed
    • Important announcement: IPv6 support in Inbound gateway

      Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related to
    • Administrators now have permissions to access the Subscription and Payment details.

      Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requests
    • Move ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!

      Dear all,  We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features.  Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introduced
    • Announcement - Changes in Custom login page

      In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure.  You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'.  We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done
    • Recent Topics

    • Marking a Desk ticket as Unread after merge

      We have a custom script that runs against every new ticket and auto-merges it with any existing ticket that matches our criteria. That works fine but there is no functionality that reverts the newly-updated ticket back to an "unread" state. I found the
    • Partial Return of Delivery Challan Items

      As per the rules set by zoho for partial return of an item given on delivery challan, atleast one item must be invoiced. what if i have given 3 items to my client on Delivery challan. They will evaluate the items and it will be returned it or will be
    • Unused credits - improper value

      When i try to get the balance statement, it gives it by reducing the unused credits. But I did not unused credits as per bills, even though it is showing like I have. Is there any way to reset the unused credits to zero.
    • Field Updated based off Call Status

      I'm trying to create a Field Update where: When Call Status is Completed Lead/Contact/Account Description field with the information in the "Outcome Of Outgoing Call" Description field. Once our sales team finishes their calls and they add a description
    • SEO improvements with ZIA

      Are you okay? I would like to bring an idea that would be amazing to improve the product that is the possibility of being able to improve the SEO of the pages (this of each page or each article on the blog) through ZIA so that it could create page Summary
    • Does Client Script work on Zoho CRM Portal?

      Hi ! I create a new module to use at customer portal. But Client Script looks not work. Please help me clarify, thank you!
    • Default view in Email on Company Module

      Is there a way to default the view on the COMPANY module to be "Emails Associated with the Related Contact" it is extremely frustrating to have to swap it every time. This is fairly new - it used to have it defaulted differently
    • 【Zoho CRM】各タブ内の一覧表示画面のアップデート

      ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から各タブ内の一覧表示画面のアップデートをご紹介します。 各タブの一覧表示では、設定条件に基づきデータを行や列で表示し、関連する詳細情報を一目で確認することが可能です。 今回のアップデートでは、タブの一覧表示で利用できる機能が増えました。 【目次】 各行の活動ラベル(ステータス)表示 「フィルター基準」オプション 項目列の非表示 URLのコピー 1.各行の活動ラベル(ステータス)表示 一覧表示内の各データの横に各業務のステータスのラベルが表示されるようになりました。
    • Re-emphasizing the importance of Domain Whitelisting in ASAP's JWT Authentication Mechanism

      The problem We discovered a security vulnerability related to using OAuth tokens in non-whitelisted domains and have reinforced our security measures. If you experience any request failures in the authorized domains, please verify that they are whitelisted
    • Add multiple users to a task

      When I´m assigning a task it is almost always related to more than one person. Practical situation: When a client request some improvement the related department opens the task with the situation and people related to it as the client itself, the salesman
    • Automated Shopify adjustment problem. "An inventory adjustment has been created by the system to set the initial stock from Shopify"

      Has anyone noticed issues since the Shopify Sync has been updated recently? If you sync with Shopify, check to see if there are automated adjustments for old products that keep recurring. We have this problem for 6 SKU's that Zoho is doubling the stock
    • Average Costing / Weighted Average Costing

      Hello fellow maadirs. I understand Zoho Books uses FIFO method of dealing with inventory costing, but do you guys have any plans to introduce average costing? We indians need average costing. It's part of our culture. Please. I beg thee. Thanks.
    • Zoho Desk's ASAP announcement | Time to embrace the enhanced JWT Authentication Mechanism for ASAP | Dec'23

      Hi All, We are eager to introduce the enhanced JWT authentication mechanism for accessing your ASAP add-ons. Effective December 25th, 2023, the ASAP's old JWT authentication mechanism will be deprecated. This means that the option to switch to the new
    • DataPrep Export to CRM - Linking Modules

      Is it possible to export data to linking modules in Zoho CRM? If I want to do this will I have to create a custom module using functions and workflows to mimic a linking module? If this is not possible it should be added. I don't see how this is functionally
    • Is ASAP user authentication via SAML?

      The ASAP user authentication says to use SSO with remote authentication so that you can use JWTs. The remote authentication help page says that this features is being deprecated and to use SAML instead. Before I go through the trouble of implementing
    • Proceed with SSL certification for your domain

      Hi Team For white labelling of Zoho Survey, we have done the following things Domain Mapping Go to your domain provider's Admin Console Create a CNAME entry under your domain Edit the CNAME to survey.cs.zohohost.in Kindly proceed for the SSL Certification
    • Desk Contact Name > split to First and Last name

      I am new to Zoho and while setting up the Desk and Help Center, I saw that new tickets created or submitted from the Help Center used the Contact Name field. This would create a new Contact but put the person's name in the Last Name field only. The First
    • Enhancing self-service capabilities with AI-based Zia Answer Bot

      Hello All, Zia Answer Bot is available with better accuracy to enhance the self-service capabilities of the platform and to empower the users to resolve queries independently. By leveraging knowledge base (KB) resources, the Answer Bot provides accurate
    • Expand Zia's Language Support and AI Capabilities

      Dear Zoho Desk Support, I would like to submit a feature request to improve Zia, the AI-driven support assistant in Zoho Desk. Currently, Zia only supports the English language, while other AI agents such as Gemini, ChatGPT, and Claude can work with a
    • Automated Messages in Zoho Desk - WhatsApp

      Hi, We set-up an automated message reply to our whatsapp channel for our support that was connected to the zoho desk. I need to change these automated messages but am unable to find the place where I can make these changes. Anyone able to assist?
    • Adding Attachment to Desk Ticket via Deluge

      Hello, My team has a process where some people are entering information into a workbook in Zoho Sheet, and we need to get a copy of workbook into a ticket in Desk. We currently have a 'Submit' button on the Sheet that triggers a webhook to Flow, and from
    • Launching CPQ for Zoho CRM! An in-built solution for bespoke quote management

      Hello everyone, We are thrilled to announce the public release of CPQ (Configure, Price, Quote) for Zoho CRM, which is a fundamental block in sales management. NOTE: CPQ was a public early access feature from March 2023 — January 2024. Since February
    • Zoho Creator Get Records Integration Task

      Trying to use Zoho Creator's Get Records integration task to fetch records from a specified report in Zoho Creator: https://www.zoho.com/deluge/help/creator/get-records.html However, I continue to receive a code 2894 error saying that the report is not
    • spark sync problem with iphone

      Hello, I am using the spark application on iphone 15 pro max and 16 pro max. After several days of installing the account on spark i dont get notifications on new emails, i have to open the app in order to receive the new emails. After sending email to
    • Issues with GC Integration and Ticket Retrieval in Instant Messaging

      I am using Guided Conversations (GC) within Instant Messaging (IM) channels. When a user sends a message, a ticket is created in Desk, but GC cannot identify which ticket it corresponds to. To address this, I have implemented a workflow rule to rename
    • Localhost works fine, but issue come Zoha mailer on live server

      package.json "proxy": { "/auth/google": { "target": "http://localhost:8000/" } }, ContactForm.jsx import React, { useState, useEffect } from 'react' const ContactForm = () => { const [fname, setFname] = useState(""); const [lname, setLname] = useState("");
    • Set Mandatory Lookup Fields in Ticket Layout

      I added a custom module called 'Site' in the desk. I also added a lookup field 'Site' in the ticket layout. Now, I want the 'Site' field to be mandatory in the blueprint transition. How can I do that?
    • Ability to Initiate WhatsApp Template Messages in Zoho SalesIQ Without Preexisting Chat

      Hi Zoho SalesIQ Team, I hope you're doing well. I understand that with the WhatsApp integration in SalesIQ, clients can contact us via WhatsApp, and we can use WhatsApp templates to send messages outside of the 24-hour window by reopening an existing
    • CPQ Quantity suggestion does not allow multiple products

      I have come across an issue in the CPQ Product Configuration. I want 10 products to trigger the suggestion of an additional product via the quantity in quoted items function. However, when specifying the configuration, I am only able to choose one base
    • Work Orders / Bundle Requests

      Zoho Inventory needs a work order / bundle request system. This record would be analogous to a purchase order in the purchasing workflow or a sales order in the sales cycle. It would be non-journaling, but it would reserve the appropriate inventory of
    • Email content strategy

      This is basically a couple of questions about the best practices when it comes to the use of colors as part of the message sent through the email campaign. 1 - Is there a guide or recommendation as to what are the best colors for text/background associated
    • Bill Of Material

      Can anyone tell me how to generate Bill of  Material (BOM) in zoho. _Thanks and regards, Dinesh A.
    • How to extract URL parameters with Zoho Flow

      Hello, I try to extract different parameters like UTM and Ads platform id like MSCKLID. Ex. mydomain.com/?utm_source=1234 They aren't necessarly all filed due to the usage of different platform. I have a field with the URL in Zoho CRM I have individual
    • Weekly Tips: SecurePass For Extra Security

      Imagine sensitive data from your organisation sent via email is being accessed by unintended recipients. The sensitive data can range from Personal Identification Information to a tender quotation or a client’s NDA document. The unintended access could
    • Paid Support Plans with Automated Billing

      We (like many others, I'm sure) are designing or have paid support plans. Our design involves a given number of support hours in each plan. Here are my questions: 1) Are there any plans to add time-based plans in the Zoho Desk Support Plans feature? The
    • Delete a department or category

      How do I delete a Department?  Also, how do I delete a Category? This is pretty basic stuff here and it's impossible to find.
    • No puedo enviar correos, outgoing blocked

      No puedo enviar correos, me sale un mensaje de error outgoing blocked. Pueden revisar y desbloquear la cuenta. Gracias
    • Open A.I assistant Connect with Zoho Desk instant Message Conversations

      I would like to know how do I connect my instant messenger in Zoho desk with my Open A.I Gpt Assistant. this is very easy to setup using the Salesiq Zobot but when it comes to Zoho Desk i cannot figure how to make the connection. Ideal workflow Customers
    • Reopen and Continue WhatsApp Chats within 24-Hour Window

      Dear Zoho SalesIQ Team, I'm writing to request a new feature that would enhance WhatsApp communication management within the 24-hour window: the ability to reopen and continue conversations with customers after a chat has been closed from our end. Current
    • How to Initiate WhatsApp Message on SalesIQ?

      I've just activated a Business WhatsApp phone number through SalesIQ because of its touted omnichannel chat approach. Sounds exciting. I understand that when a customer sends me a WA message, I can reply to it on SalesIQ and keep the chat going, perfect.
    • Next Page