What's new?

• Customizable view: You can now choose which specific agent detail cards you want to see.
  

          

• Team visibility: Curious about which teams an agent belongs to? This new feature gives you a clear view into their roles and responsibilities so you can delegate tasks easily. 

              

• Quick access to tickets: Say goodbye to endless clicks and filters. Now you can instantly view open, on-hold, and overdue tickets at a glance. 
  

  

Let's see how customization helps users in real-life scenarios:

• Sarah, the real-time supervisor: During peak hours, Sarah needs real-time updates. By keeping only the Live Traffic and Tickets cards enabled, she can quickly identify overwhelmed agents and reassign tasks to ensure smooth operations.

• Alex, the analytics lead: Alex's focus is on creating detailed performance reports. With cards like Traffic Analysis and Average Handling Time, he can spot trends and provide actionable insights without distractions.

• Priya, the operation manager: Priya's work varies throughout the day. She prioritizes ticket metrics during her daily tasks but switches to performance graphs for quarterly planning.
  

Why customization matters

• It helps you focus on the data that matters most to you.

• It eliminates distractions and keeps your screen clutter-free.

• It enables you to adapt your view effortlessly as priorities shift.