in Zoho desk add filter to to workflows to stop the same operator being notified by email of tasks that they have carried out.
I have raised this in a zoho chat session, and there was no solution. So I am posting the idea here.
Please add a facility to workflow to not notify the current operator via email of any actions that the operator themselves has carried out.
Scenario 1:
i do not need an email to tell me that I have just assigned a job to me - but I do want to know if another operator assigns me a job
Scenario 2:
I do not need an email to tell me that I have just logged a new ticket for someone - cos I just logged it!
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Please implement this soon! I am fed up of cleaning my email up of actions that I know I just did!