Zoho Cliq - Incident alert (Server outage - IN DC) | August 28

Zoho Cliq - Incident alert (Server outage - IN DC) | August 28

We've received server down alerts and are currently investigating the issue (IN DC) to find the root cause. Our team is actively working to restore normal operations at the earliest.
 
Status: Under investigation
Start time: 09:44:21 AM IST
Affected location: IN DC
 
We’ll continue to keep this thread updated. Appreciate your patience and understanding while we work through this.

Best,
Shanthana Lakshmi S
Zoho Cliq Team
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