incoming / outgoing mail is disabled.

incoming / outgoing mail is disabled.

One of the mail users incoming / outgoing mail is disabled.

Specifically:   contato@gwest.com.br   

When I see the user in control panel, I see incoming / outgoing disabled in red.


 When I try and enable it, I get the error message:  Operation permitted for paid user(s) only.

Please unblock it for me.

thanks

Tadeu