hi i'm a new user and trying to figure this out.

we would like to provide service to our customers using the zoho desk platform. when item is during warranty, service is free so there is no issue. but when we provide service for out-of-warranty items, we need to invoice the customer for both parts and service, both of which need to be picked up from the inventory app.

i was looking at the integration option in zoho desk and there seems to be only a one-way sync (inventory->desk) between the apps. is there a way to do what we need for our purpose?