iPhone Leads Scan does not work well

iPhone Leads Scan does not work well

I purchased the app and installed it. Testing it on a badge from a prior trade show, it was iffy at best. Once it did capture the name, it did not place it in the proper fields. 

We had and idea to use it at a trade show in August, but it does not appear to work as it should.

What should my next step be? Do you need a sample scan of the badge we tested?