It seems as though Zoho has changed their mail merge fields so all the templates I've created and uploaded now are not merging correctly and I'm getting errors saying those fields don't exist anymore...I even deleted and re-downloaded the Zoho MS Word Add on and Internet Explorer Add on to try two different ways of mail merging documents, and I am still having issues. Also, it seems that even when I created a new mail merge document today and complete the mail merge, it only allows Time New Roman font even though the mail merge field I placed I wanted as Arial font. Also, I add in underlines for the mail merge field and it doesn't merge as an underlined font.

How do I resolve this issue? I've already reached out the technical support via chat and the person I got was far from helpful...looking for more answers! :) Please help! 

Thanks!