Hello,

I can set view permissions at the category level. Why do the rights inherit when I set public. If I set none, I can decide for the articles or for the sections how I want to have the rights there. I haven't quite understood the permissions concept yet.

Zoho's help center entry doesn't explain the concept across the board: https://help.zoho.com/portal/en/kb/desk/for-agents/articles/restricting-access-to-knowledge-base

Only the individual permissions and what they mean, but not how the help center should or can be designed in terms of permissions.

Regards,

Sven