Hi Zoho the conditional layout rules for fields and making fields required don't work well with with Blueprints if those same fields are called DURING a Blueprint.
Example. I have field A that is used in layout rule. If value of field A is "1" it is supposed to show and make required field B. If the value to field A is "2" it is supposed to show and make required field C.
Now I have a Blueprint that says when last stage moves to "Closed," during the transition, the agent must fill out field A. Now in practice when the agent moves the status to Closed, they get the window requiring them to fill out field A per the blueprint. HOWEVER, if the agent selects value of either "1" or "2" the layout rule does not work to show the additional required fields that should be cascading in per the layout rule.
Please fix it so that if a field is required during Blueprint, that layout rules respect any additional fields that should be shown/made required directly in the transition sidebar.
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