I am currently working on implementing a product knowledge base through Zoho Desk. To ensure that articles are created with the right look and feel for our company, I am initially drafting them in Writer then importing into Desk.

In a few cases I've noticed minor errors and tried to make changes directly in Desk KB's editor. I noticed that there are no options to update line and paragraph spacing. I anticipate this being a problem in the future, when sections and steps will be added/changed and Desk KB's default formatting does not match the rest of the article.

Is there any way to specify line and paragraph spacing directly in Desk KB's editor, or can something like this be implemented? There also doesn't seem to be a way to re-import an article after it's initially created and I'd prefer not to interrupt customers' access to help files by deleting and re-adding.

Thank you.