Losing description after merging tickets

• Topic Participants

• Andrey Maklakoff

  

• Lawrence (Larry)

  

• Greg Frederick

• Ash | Zoho Desk

  

• Frits van Dee

• Sticky Posts

• Using Agent Email Address as From Address

  Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage.  Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions about

• Edit and Delete options in Comments

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• Customize Colors of your Customer Self Service Portal

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• This domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

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• Outgoing blocked: Unusual activity detected.

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