Mail Storm Loop

Hello All, There has been an issue of a "mailing loop” inside Zoho was brought to my attention, i.e. we had a scenario where the configuration of our ticketing platform and its automated replies, entered an endless circular loop with that of the end client (usually a Referring Agent), and this generated literally hundreds of undesirable tickets (on both sides), spiraling into a storm of empty new tickets... this would cost staff members a lot of time to clean up on a regular basis unfortunately. Here's a description (provided by Microsoft though) of the type of bug: o365info.com/automatic-reply-in-office-365-dealing-with-mail-loop-mail-storm-scenarios-part-7-of-7 Is there a solution provided for this "mailing loop" which occurs in our Zoho ticket communication for clients who also use a similar ticketing platform with automated replies?