Manage ticket visibility for contacts of the same account in the help center - Wrong default

Manage ticket visibility for contacts of the same account in the help center - Wrong default

Hello,

look at https://help.zoho.com/portal/en/kb/desk/faqs/articles/managing-ticket-visibility-for-contacts-of-the-same-account-in-the-help-center 

  1. By default, a contact can track all tickets raised from their primary account, which can be disabled if needed.

The default value of this function is wrong from our point of view. Since an active value represents an evaluation of the rights, the value should be set to "disable" by default.

Either you make a central switch for the default value or you set the default to "disabled".