Hi, 

More and more we are creating links and new tickets in Jira through Zoho Desk. We have found however Desk does not map all fields or even give a customisation option as to which fields it maps when creating a new ticket in Jira. It would be great to offer this so agents can work fully in Zoho Desk and not have to change systems to add extra info inside of a Jira ticket, simply because those extra fields arent mapped.

Cheers