Dear Zoho Desk Support Team,

We are writing to request a new feature that would allow users to easily merge tickets directly from the contact page in Zoho Desk. Currently, the only option to merge tickets is from the Tickets list view page, which can be cumbersome and time-consuming.

Proposed Solution:

• Integrate a "Merge" button or option directly on the contact page, allowing users to select multiple tickets associated with the contact and merge them with a single click.
  
  
  

Benefits:

• Improved Efficiency: Streamline the ticket management process by eliminating the need to navigate to the Tickets list view page.
• Enhanced User Experience: Provide a more intuitive and user-friendly interface for merging tickets.
• Better Data Organization: Maintain a cleaner and more organized contact page by consolidating related tickets.

We believe that implementing this feature would significantly enhance the productivity and efficiency of our support team.

Thank you for your consideration.

Sincerely,