Merging Fields in Zoho Desk Reports
Hi,
I'm wondering if there is a way to combine fields in a Zoho Desk report. An example being we have a 'Classifications' field on our ticket with 10 drop down options. Is there a way to combine say 3 of these dropdowns together into one field in the report i.e Service Complaint, Build Complaint, Install Complaint could all be merged together on the report and resulting chart?
Thanks