MH Reminder Loop doesn't notice reponses

MH Reminder Loop doesn't notice reponses

I've setup MH Journeys with reminder loops to track responses. Both the first email and the reminder let the user download an attachment they've requested.

Here's the problem: MH doesn't notice if the user clicks on the link in the reminder email to download the attachment (screen-287). I have think of two possible reasons for this:
  1. it doesn't wait long enough to see whether the user clicks the link.
  2. The link reference in the reminder email is not the same as the link reference in the first email. When the reminder loop checks if the attachment has been downloaded, it's looking for a click on the link in the first email, not in the reminder.
I think the second is the most likely problem and I don't see a way round it other than dumping reminder loops and doing it manually. Or I could use the first email as the reminder too.

Has anyone else had this issue?

Steve