Microsoft Word ERROR when using Zoho CRM Mail Merge

Microsoft Word ERROR when using Zoho CRM Mail Merge

Hello
when trying to connect MS Word 2010 to Zoho CRM via the published Office add-in ($3/mo/user)  - we are getting the following error  (image below).    I am testing Zoho CRM for a magazine article concerning mail merges, so it needs to work seamlessly.  If we click "yes" to running scripts,  the connection is made - but the application does not respond correctly  (unable to add merge fields... unable to save... etc.) .    If we click "no" - then the connection is aborted. 

I need this to work and work quickly as I am on an article deadline.  Any and all help greatly appreciated. !
Joe Stoddard 
Contributing Editor (business technology)  -
The Journal of Light Construction .
www,jlconline.com