I am having trouble loading the mobile app on one of our user accounts.

I have enclosed the error message, and screen shots of the error:

------- Log Details -------
https://creator.zoho.com/api/mobile/xml/orchestra/sections/zc_ownername=johndobble2&scope=creatorapi&isCrm=true&isRules=true

org.xml.sax.SAXParseException: Unexpected end of document
at org.apache.harmony.xml.parsers.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:125)
at com.zoho.creator.jframework.ZOHOCreator.postURLXML(ZOHOCreator.java:2161)
at com.zoho.creator.jframework.ZOHOCreator.getSectionList(ZOHOCreator.java:1063)
at com.zoho.creator.jframework.ZOHOCreator.getSectionList(ZOHOCreator.java:1131)
at com.zoho.creator.jframework.ZOHOCreator.loadSelectedApplication(ZOHOCreator.java:392)
at com.zoho.creator.a.SectionListActivity.doInBackground(SectionListActivity.java:654)
at com.zoho.creator.a.ZCAsyncTask.doInBackground(ZCAsyncTask.java:59)
at android.os.AsyncTask$2.call(AsyncTask.java:295)
at java.util.concurrent.FutureTask.run(FutureTask.java:237)
at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:234)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588)
at java.lang.Thread.run(Thread.java:818)
  Occured time Wed, 09 Dec 2015 10:11:37 GMT 
obt res:

Please advise.

Thanks