multiple end users to Customer Portal welcome email
3 questions:
weve just completed a project and i want to add it to our Help Desk tracking system. the only way to send out a welcome email with the invitation to log in and enter a password to get started with the Customer Portal, is for me to submit a ticket.
1) is this correct? this is the ONLY way to send a credentials email to a customer/account to interact with Zoho and the Customer Portal?
most of our accounts have several end users who should ALL have the opportunity to submit a ticket.
2) how do i add several customer names to the welcome email? so they can ALL log in, set up a password, and access the Customer Portal?
3) how can i edit what the welcome email says?
what i DONT want to do is start several tickets just to say "hello", all for the same account.
thank you