My Zoho Story #19 - How and IT service provider, CTSP, are streamlining customer support using Zoho
My Zoho Story #19 - How and IT service provider, CTSP, are streamlining customer support using Zoho
My Zoho Story is a video podcast series where we connect with Zoho users worldwide to hear from them about their experiences with Zoho and how it became an integral part of their everyday business life.
Our recent 'My Zoho Story' took us to Australia where Mark Street provided his perspective of being a ZOHOITE. An IT person himself, Mark, also spoke about his company that he launched last year.
He realized, like any sector, IT too has numerous issues to handle, however, most of them need to be resolved in a prompt manner, and, single-handedly, it would be impossible for him to travel to his clients and resolve their issues. However, with the inclusion of Zoho Assist, Mark can now provide remote support sessions to his clients so that their work is uninterrupted.