It would benefit us to have a custom module builder inside Zoho Desk, similar to Zoho Books, Inventory, CRM, and other applications that have custom module build functionality.

Having a custom module in Zoho Desk will allow the platform to stand alone with after-sales support without the help of CRM, like storing installation details and other details and associating them with the Customer and Account module that Zoho Desk has, and we can create a more streamlined process.