We hope you are all well!
We are here with new updates to the Campaigns module . As you know, Zoho CRM could be a bigger database of Leads and Contacts than any standalone marketing applications. Thus, we have the campaigns module to manage and track campaigns directly from CRM.
For the campaigns module via online integration, the following enhancements are done:
In Zoho Campaigns integration, once a campaign is sent to its recipients, the campaign status is marked as sent, opened, bounced, etc.
Currently, if the email campaign bounces then the status just displays "Bounced". Now, we are categorizing it as hard and soft bounced for better clarification.
- Soft Bounce - Soft bounce is a temporary delivery failure that can occur due to any technical issue in the email server or if the recipient's mailbox is full.
- Hard Bounce - Hard bounce is a permanent delivery failure which could be due to an incorrect email address, incorrect domain name in the address, invalid email address, or blocked email server.
The bounced status is also displayed under the Service Status of the record, SalesSignal, and Scoring Rules. Here too, bounced will be displayed as Hard and Soft bounce.
Service Status Filter of a campaign record:
That's about the update. Kindly refer to our help doc
for more information.
The Canvas module view gets an exciting face-lift
Announcement moderated on: 4th July,2023 The Canvas module view revamp has been successfully opened for all users in all DCs today. Dear All, We hope you're well! When it comes to business productivity, data organization and accessibility play a crucial
Introducing a new home page view and UI enhancements for Dashboards
Hello everyone, In CRM, the home pages provide a quick view of the various happenings in a business with the help of dashboards. The home pages also help to organize one's and the team's day's work. There are three views in the home tab: Classic User's
New Actions in Workflow rules - Schedule a Call & Add Meeting
Dear All, Greetings! We've come up with some exciting updates to actions in Workflow rules. As you might know, Workflow rules help you to automate your follow-up processes without any manual intervention. Presently, to orchestrate sales cadence,
Zoho CRM Community Digest - August 2023
Hello everyone! August slipped away into a moment in time, so let's take a moment to catch up on all the interesting discussions and exciting announcements that unfolded in the Zoho CRM Community during this past month. We have a few product updates and
Blueprint enhancements - Parallel and multiple transitions, and more
Last modified on Sep 4, 2023: All Zoho CRM users can now access these enhancements. Initially, these features were available only on an early access basis and by request. However, as of August 2, 2023, they have been made available to all users in all