Hi, 

So we have been using Zoho Desk for a while now and most of our tickets we either get via Email or via a CSV dump. 

We want to auto assign these tickets to our agents based on certain criteria however, the system only allows for Email tickets to be assigned via Round Robin. CSV tickets have to be assigned manually. 

This is definitely an issue. The Round Robin should apply irrespective, of the channel of the ticket. 

Regards.