Hi,

I am currently encoutnering a weird problem, when I transfer a mail to Zoho Desk from my professional email address, ticket are not created anymore!

If I do it from another email address (Gmail), it works.

The weirdest thing is thatht I've got some "jumps" between the number of my tickets. The last one I've managed to created normally with my professionnal address was number 252 and the last one I've managed to create (with gmail address) was number 261. In between, no ticket shows up! (I guess it was my attempts with my professionnal address).

How can I make ticket creation through my email address work again?

Thanks in advance for help.