No Sales Returns on SO's with Dropped Shipped items + Inventory Items

No Sales Returns on SO's with Dropped Shipped items + Inventory Items

We have encountered an issue in Zoho related to sales orders that include both dropshipped items and inventory items. Specifically, it is currently not possible to create sales returns for the company’s own inventory items from these sales orders.

This limitation is a significant issue for our operations, as it prevents us from efficiently managing returns for inventory items we stock ourselves. Sales returns should ideally be supported for inventory items regardless of whether the sales order includes dropshipped items.

We kindly request your team to review this functionality and provide a solution or update to enable the creation of sales returns for inventory items in such cases.

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