Hello!

It would be so useful to have a small badge on the timeline icon that tells you how many tickets exist in the timeline.

When responding to customers, the second thing I do (after checking the ticket properties) is open the timeline to review our history with the customer. I do this for every customer.

It would save me a click (and loading the timeline) if there was a small [1] on the timeline icon, letting me know this is the first time we're talking to the customer and I don't need to review the timeline. If there's a [2], [3], etc., I know I need to open the Timeline and review it.

I hope this makes sense, would love to see it implemented!