In the Zoho Desk community, when someone adds a new topic, there's an option at the bottom that says, "Notify me when a response is made."

This option defaults to unchecked. So when someone adds a new topic or comment on an existing one, by default the user will not be notified of new responses.

Obviously most people forget to check this box even if they want to be notified. I can't think of a reason why a user would not want to be notified about responses to their new topic, that's why the posted it in the first place. I think this option should default to being selected, or at the very least provide an option to enable that as a default for our portal community.

If this box is not checked it will cause people to miss answers to the questions they asked.