Hello,

I want to create new rule and send notification to the few agents when specific tickets are resolved.

For example, if Contact segment is A- Maia Manjgaladze, after status is updated, send alert to Maia Manjgaladze.

Here is the example how I'm doing it:

Execute on: Field Update: Status

Criteria: Segment is A- Maia Manjgaladze

Actions: Alerts -> Notification for PS (I've create new template)

It does not work.