Hi guys,

Just setting up Zoho Desk for my organisation.

Currently when a customer creates a ticket (in portal or email), they get a auto notification saying ticket is created, and we'll get back to them soon.

As a manager, I can then 'assign' the ticket to an agent.

How do I setup the system so that the end-customer gets a notification from the system saying that the ticket is now assigned to $agent....

??