Optimisez la gestion des bots et la conformité à Apple MPP

Optimisez la gestion des bots et la conformité à Apple MPP


Filtrage des bots : une nécessité pour des données marketing fiables

Les indicateurs de performance sont au cœur de toute stratégie marketing. Cependant, l’augmentation du trafic généré par des bots ainsi que l’adoption croissante de fonctionnalités comme la Mail Privacy Protection compromettent la fiabilité de ces données. Les taux d’engagement sont alors artificiellement gonflés, rendant l’analyse inefficace et les décisions stratégiques hasardeuses.
Dans cet article, nous vous présentons les méthodes pour identifier et exclure les bots, ainsi que les métriques les plus pertinentes à suivre.

Les bots : ces intrus qui perturbent la réalité des audiences

Les bots sont des programmes automatisés qui parcourent les emails pour effectuer des tâches variées, comme des contrôles de sécurité, l’analyse de contenu ou la surveillance concurrentielle. Cependant, ils peuvent perturber vos données marketing en générant de fausses ouvertures et de faux clics. Ces actions non humaines gonflent artificiellement vos taux d’engagement et faussent l’interprétation de vos résultats. Pour les marketeurs qui s’appuient sur ces indicateurs pour ajuster leurs campagnes, cela représente un réel défi.

Comment Zoho Marketing Automation résout le problème des bots ?

Zoho Marketing Automation a renforcé notre système de filtrage des bots pour offrir aux marketeurs une vision précise des performances réelles de leurs campagnes. Nos algorithmes permettent désormais de distinguer avec fiabilité les interactions humaines des actions automatisées.
Ce n’est pas qu’une question de données flatteuses — il s’agit de prendre les bonnes décisions basées sur des données fiables. Le filtrage des bots est désormais activé par défaut sur Zoho Marketing Automation, afin que vous puissiez bénéficier d’une analyse claire dès le premier envoi.
Connaître votre véritable taux d’engagement vous permet d’affiner vos messages, de segmenter votre audience plus efficacement et, au final, d’optimiser votre retour sur investissement (ROI).
Zoho Marketing Automation vous fournit deux types de métriques distinctes :
  • Interactions humaines : ouvertures et clics vérifiés comme provenant de véritables utilisateurs.
  • Activité des bots : données générées par des programmes automatisés pour mesurer leur impact sur vos campagnes.
Cette visibilité à double niveau vous permet d’évaluer précisément l’influence des bots et d’optimiser vos actions marketing en conséquence.

Bonnes pratiques pour optimiser le filtrage des bots

Pour tirer pleinement parti du filtrage des bots et garantir la fiabilité de vos analyses email, adoptez les bonnes pratiques suivantes :
  • vérifiez que le filtrage est bien activé pour éliminer le plus de trafic automatisé possible de vos statistiques.
  • gardez un œil sur les données liées aux bots : elles peuvent révéler des anomalies, comme une liste compromise ou une activité suspecte.
  • utilisez les données fiables pour segmenter vos campagnes, en vous concentrant sur les contacts réellement engagés.
  • intégrez le filtrage dans vos tests A/B afin de ne pas fausser vos résultats avec des clics ou ouvertures non humains.
Cependant, si ce filtrage permet de mieux isoler l’engagement réel, la Mail Privacy Protection (MPP) d’Apple introduit une autre forme de complexité en masquant les véritables ouvertures depuis Apple Mail.

Qu’est-ce que la Mail Privacy Protection (MPP) ?

La Mail Privacy Protection (MPP) d’Apple a été conçue pour renforcer la confidentialité des utilisateurs d’Apple. Elle fonctionne en préchargeant les pixels de suivi, ce qui fait apparaître chaque email comme « ouvert », même si l’utilisateur ne l’a pas consulté.
Lorsqu’un utilisateur active la MPP dans les réglages de son application Apple Mail, les serveurs d’Apple téléchargent automatiquement le contenu des emails entrants (y compris les pixels de suivi) avant même que l’utilisateur n’ouvre réellement le message. Ce téléchargement est interprété comme une ouverture par les outils de suivi des expéditeurs. Étant donné que cette action provient des serveurs d’Apple, l’expéditeur ne peut ni identifier l’adresse IP du destinataire, ni savoir si l’email a été effectivement consulté.

Quel est l’impact de la MPP d’Apple sur l’engagement email ?

La Mail Privacy Protection (MPP) peut fausser considérablement les taux d’ouverture, surtout si votre audience contient une forte proportion d’utilisateurs Apple sur iOS, iPadOS ou macOS. Cela complique fortement la mesure de l’engagement réel des destinataires.

L’approche de Zoho Marketing Automation

Zoho Marketing Automation répond à ce défi en introduisant une métrique dédiée : les « Ouvertures MPP ». Grâce à une modélisation intelligente des données, la plateforme continue de fournir des indicateurs d’engagement fiables malgré les changements imposés par Apple. Ce modèle évolue en permanence, alimenté par de nouveaux signaux et les retours des utilisateurs. 

Comment s’adapter efficacement à la conformité MPP d’Apple ?

  • Ne basez plus votre analyse uniquement sur les taux d’ouverture - Les taux d’ouverture ont perdu en fiabilité comme indicateur principal, en particulier si une part importante de votre audience utilise Apple Mail. Il est préférable de les interpréter avec prudence.
  • Concentrez-vous sur les taux de clics (CTR) - Le taux de clic est un indicateur bien plus représentatif de l’intérêt réel porté à votre contenu. Surveillez de près la proportion de destinataires qui interagissent avec vos liens.
  • Analysez les métriques post-clic - Ne vous limitez pas à l’ouverture ou au clic : suivez les conversions, les visites sur votre site web ou toute autre action significative issue de vos emails. Ces données offrent une vision plus complète de l’impact de vos campagnes.
  • Réalisez vos tests A/B à partir des clics et des conversions - Lors de vos tests (ex. : lignes d’objet, contenu, appels à l’action), privilégiez des indicateurs comme les CTR et les taux de conversion pour évaluer l’efficacité réelle de chaque variation, plutôt que les ouvertures.
Intégrez ces évolutions, adaptez votre méthode et cultivez des relations sincères avec votre audience dans cette nouvelle ère du marketing.

L'équipe Zoho France

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