A user under my domain- milind@ctrine.in tried to send an email to several of our clients and his account got the " Outgoing enabled" option disabled. I, as the administrator, tried to enable outgoings but I got an error stating that I have to be a paid user to do so.

Also , We can not login Via outlook to delete the emails , Login Failed .

And in Zoho UI No option to sort mails by date/size.

The user also got an email stating that his user was blocked with "Reason :Mail Recipient count exceeds limit [Recipients=68]".

How do I enable this user to send mails again? How long do I have to wait if it will be automatically enabled after a period of time (although he needs to send emails to clients right away).

I have explained to him what he did to have caused this issue and we have taken steps to not have this happen again.

Thank you for an awesome service!