Outlook Plug-in AddEmail to Contacts/Leads isn't working for me

Outlook Plug-in AddEmail to Contacts/Leads isn't working for me

My integration between the CRM and Zoho email is going okay.

My problem is the Outlook Plug-in.  I have a contact in ZOHO CRM.   For whatever reason, I receive an email in my separate Outlook mail.  I have installed in Outlook Plug-in.  (yes, I make sure it is logged in).  and when I highlight the email; click /add Email/; get the add email to ZohoCrm where I have the different options; click /search and add/; locate my contact, highlight it and click /add to Zoho Crm/;  I get a message "Successfully added to Zoho CRM".

I then go to my contacts and the email isn't there.  I searched everywhere.  I can't find where that darn email got added to anything.  What am I doing wrong?  Is there a setting on the Zoho side that I haven't done?