We need Zoho Desk to stop not allowing us to create a ticket if we don't have the contacts email in the system. It's common for us to have contacts in the system under an account without an email address that communicate with us entirely by phone or text, a property manager for instance. If someone calls us or leaves a message for us about a service issue we need to be able to go and create a ticket quickly for that account and contact without Zoho Desk getting in the way and telling us it's not going to let us.

Super deflating when we're trying to get work done. What are we supposed to do, enter a phony email for them so we can create a ticket? That can then cause a lot of confusion for obvious reasons.

Thank You